Q: Will the Belarc Advisor send my PC profile information up to a web server?
No. The Belarc Advisor creates a local Web page, keeping your PC profile on your PC and does not send it to a web server, including Belarc’s server.
Belarc is able to personalize a web page to show you details of your computer without a web server by using technologies included in the Belarc Advisor.
Please let us know if you have any questions or how you feel about this issue by sending mail to firstname.lastname@example.org
Q: Must any previously installed Belarc Advisor be removed before installing a newer version?
No. The installer will automatically remove any previous Belarc Advisor version.
Q: When checking for new security definitions the Advisor gets an error. What can I do?
This is usually caused by a software firewall installed on your computer. Check the settings of your firewall for options that block or permit applications to connect to the Internet. If your firewall needs to allow specific programs access to the Internet, allowing the BelarcAdvisor.exe program should work. You’ll find BelarcAdvisor.exe in the C:\Program Files\Belarc\Advisor directory on your computer.
Q: The Advisor has installed and finished a discovery of my PC’s hardware and software, but I do not see any results.
This usually happens when the Windows file association, for the HTML file extension, is misconfigured on your computer. Most often, this is caused by trying out a new browser and then uninstalling it from your computer.
Here's how you can fix that.
On Windows 10, 8 or 7: Open Windows file explorer to the c:\Program Files (x86)\Belarc\BelarcAdvisor\System\tmp directory, or for 32-bit windows c:\Program Files\Belarc\BelarcAdvisor\System\tmp. Then right click on the file named (COMPUTERNAME).html, where COMPUTERNAME is the name of your PC. In the pop-up menu click Open with and then click Choose another app or Choose default program… in the Open with submenu. In the Open with dialog choose your preferred browser and check the Always use this app to open .html files or Use this app for all .html files checkbox. When you next run the Belarc Advisor the results will show in your browser.
On Windows Vista: Open Windows explorer to the c:\Program Files\Belarc\BelarcAdvisor\System\tmp directory, or for 64-bit windows c:\Program Files (x86)\Belarc\BelarcAdvisor\System\tmp. Then right click on the file named (COMPUTERNAME).html, where COMPUTERNAME is the name of your PC. In the pop-up menu click Properties. In the Properties dialog click the Change button next to Opens with:, then choose your preferred browser and click OK. When you next run the Belarc Advisor the results will show in your browser.
On Windows XP: Open the Folder Options windows control panel, and on the File Types tab select the HTML Document file type. Then click the Change… button, choose your preferred web browser, and click OK. When you next run the Belarc Advisor the results will show in your browser.
If that doesn’t work for you, open this file:
(where COMPUTERNAME is the name of your PC) using the File|Open… menu command in your web browser. In Internet Explorer and Firefox the menu is hidden until you click your keyboard's alt key. In most browsers, you can also type Control-O to open a file.
Q: Can I purchase a license to run the Belarc Advisor on my corporate network, or my customer’s network?
We do not permit use of the Belarc Advisor for commercial purposes, however we suggest that you take a look at our products, which we do license for commercial use.
We offer some charitable organizations a license to use the Belarc Advisor at no cost, under certain conditions. Please send us information about your charity, a URL and the number of PCs and servers. Email: email@example.com